Important Information

Terms and Conditions

To keep things running smoothly for everyone, we’ve laid out the important bits about delivery, returns, area codes, and item conditions.

Before You Order

Please take a moment to read through the following info.

1. Ordering and Delivery

No Same day Booking, orders must be made in advance (24 hours or more).

Must ensure someone of legal age is present at the delivery address.

2. Collection & Return Timing

Collection is strictly between 12pm – 2pm.

Late returns = £10 rental fee per day which will be charged for each additional day.

3. Item Condition

Items will be inspected on return any damaged or missing will result in charge based on the extent of damage or replacement.

4. Area Code

We are Birmingham based business however over 10 miles of this area will result in additional charge of £5.

 

See the full list of Terms and Conditions.

Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at:
Moonlite Shisha.
📧 Email: moonliteshisha@gmail.com