Last Updated: [11/03/2025]

Welcome to Moonlite Shisha!
By using our website and social platforms, ordering our products, or accessing our services, you agree to the following Terms and Conditions. Please read them carefully.

1. Introduction

1.1 These Terms and Conditions apply to the use of the Moonlite Shisha website, social platforms, and services, including but not limited to shisha deliveries, products, and other offerings provided by Moonlite.
1.2 By accessing or using our services, you confirm that you accept these terms and agree to comply with them. If you do not agree to these terms, you must not use our services.

2. Eligibility

2.1 You must be at least 18 years of age to use our services. By placing an order, you confirm that you are of legal age to purchase and consume shisha products.
2.2 You must provide accurate and complete information when placing an order, including your address and contact information.

3. Ordering and Delivery

3.1 All orders are subject to availability. We reserve the right to refuse any order at our discretion.
3.2 Our delivery service is available within specific locations. Please check if we deliver to your area on our website.
3.3 Deliveries will be made within the timeframe specified at the time of the order, but we are not responsible for delays caused by factors outside of our control.
3.4 You are responsible for ensuring that someone of legal age is present at the delivery address to receive the order.

4. Pricing and Payment

4.1 Prices for products and services are as listed on our website and social media platforms and may be subject to change without prior notice.
4.2 Payment for all orders must be made upon arrival, after confirmation and deposit have been sent through our booking system. We accept payment via credit/debit card or cash.

5. Returns, Refunds, and Cancellations

5.1 If there is an issue with your order (e.g., damaged goods, incorrect items, etc.), please contact us immediately upon receiving your order. We will review the issue and offer a solution, which may include a replacement at our discretion.
5.2 Due to the nature of the products we provide, all sales are final. There is a strict no refund policy.
5.3 You can cancel your order up to 24 hours before the scheduled delivery time. Once the order has been dispatched or delivered, cancellations are not possible.

6. User Conduct

6.1 You agree to use our website and services for lawful purposes only and not engage in any activities that may harm or interfere with our business, the website, or other users.
6.2 You may not use our services to purchase or distribute shisha products illegally or in violation of local laws.

7. Intellectual Property

7.1 All content, including but not limited to logos, trademarks, product images, descriptions, and other materials on our website, are owned by Moonlite Shisha and protected by copyright, trademark, and other intellectual property laws.
7.2 You may not use, copy, or distribute any of our intellectual property without express written consent.

8. Privacy

8.1 Your use of our services is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. Please review the Privacy Policy to understand how we handle our data.

9. Limitation of Liability

9.1 Moonlite Shisha is not liable for any direct, indirect, incidental, or consequential damages arising out of or in connection with your use of our website or services, including loss of data, business interruption, or damage to your property.
9.2 We do not guarantee that our website services will be error-free or uninterrupted.

10. Indemnification

10.1 You agree to indemnify and hold harmless Moonlite Shisha, its affiliates, employees, agents, and contractors from any claims, losses, damages, or expenses (including legal fees) arising out of your violation of these terms or misuse of our services.

11. Amendments

11.1 We reserve the right to amend these Terms and Conditions at any time. Any changes will be posted on this page with an updated “Last Updated” date. It is your responsibility to review these Terms periodically to stay informed of any changes.

12. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at:
Moonlite Shisha
📧 Email: moonliteshisha@gmail.com